Useful resources

To inform our thinking we have reviewed academic and practitioner literature about improving diversity in user research. We share these here as other user researchers may also find the resources useful when planning usability testing. If you have suggestions for literature to include (must be freely available) please email

Accessiblity in government: A blog from the UK Government documenting how they are rebuilding inclusive digital services.

British Dyslexia Association: Guidelines for producing written communication.

Change People: Resources to help make information accessible to people with learning difficulties. Guidance for building better US Government digital services.

Just Researchers: A community supporting and promoting best practices in the UX research industry.

Nielsen Norman Group: Articles on how to do user research. Also includes a guide on How to Conduct Usability Studies for Accessibility

User Researcher in Government ( A blog written by UK government user researchers. Includes advice on Conducting Remote Research with People with Access Needs.

W3C Web Accessibility Initiative (WAI): Resources for making the web more accessible.